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soporte@playvela.appWrite to usCommon questions.
Is it real money?
No. The demo account is virtual money: it moves the way a position would have moved with your calls, to teach. Vela doesn't trade or recommend trades.
Where do the charts come from?
Almost all of them are generated to teach a specific pattern, which is why the explanation always matches what you see. Market mode uses real candles from eight cryptocurrencies (BTC, ETH, SOL, XRP, DOGE, LINK, ADA and AVAX) at 1h, 4h and 1d, with the outcome already known.
Why does a challenge link open Safari?
If the app isn't installed, the link opens this website; install it and tap the link again.
How do I stop appearing in my country's ranking?
In the app: Profile → settings wheel → Country ranking. Turning it off deletes your row from the ranking entirely; it isn't just hidden. If you turn it back on, it's published again with your numbers at that moment.
How do I reset the demo account?
On Home, tap your demo account and, at the very bottom, Reset the account. The curve and the return go back to zero; your total, IQ and rankings aren't touched.
How do I delete my data?
Everything is on your iPhone: deleting the app deletes your progress and demo account. If you appear in your country's ranking, turn it off first so your row is deleted. If you signed in with Apple and only want to undo that, in the app: Profile → settings wheel → Unlink from Apple. Anything you sent to Game Center is managed by Apple from Settings.
Last updated: October 5, 2026